FAQ

The Ins And Outs of How We Do Business

Are you insured?

Yes. All of our employees have provided a background check and are insured and covered by WCB.
Do we bring our own cleaning supplies?

Yes, we bring our own. However, if you would prefer we use yours please let us know in advance.
Do you have references?

Yes. Please contact us and we will provide references.
When is your next availability?

We try to fit in last minute requests as fast as possible. Typically, we require a week in advance for booking. However if you are in need within the week, please text or call 403-805-4884 and we will let you know our availability.
Are you okay with pets?

Yes! We love and welcome all pets! They never get in the way. If you have pets: Let us know if you want to let them out to pee If they have treats If they are friendly
How many people are coming?

A basic clean is normally 2-3 people. However, the more people the less hours -because we can get the job done with more people. A deeper clean is normally a crew of people -typically around 4 people.

Billing & Pricing

How we do things at Top to Bottom Cleaning YYÇ

Payments Accepted

E-Transfer, Credit Card, Cash.

Cancellation Policy

We require 48 hour notice for cancelations. Within 48 hour notification we require 50% up front.

Satisfaction Guarantee

We guarantee satisfaction, if you are unhappy with your clean we will come back and fix it.